TECHNOLOGY · SERVICE 01

IT Support & Managed Services in Kenya

Endpoint Logic provides help desk support, systems monitoring, troubleshooting, and infrastructure management for SMEs, enterprises, NGOs, and public institutions. We support teams on site in Nairobi and Kiambu County and remotely across Kenya.

Last updated 22 October 2026

What's included

  • Help desk support Users report issues by phone, email, or ticket. We troubleshoot and resolve them during agreed support hours.
  • Systems monitoring Servers, networks, and key services watched around the clock for faults before users notice them.
  • Troubleshooting Hardware, software, and network problems diagnosed and fixed — remote-first, with on-site visits where needed.
  • Infrastructure management Servers, networks, backups, and user accounts kept configured, patched, and current.
  • Device and user setup Onboarding and offboarding of staff, laptops, and accounts — including email, VPN, and device configuration.
  • Reporting Monthly summaries of tickets raised, resolved, and outstanding, plus recommendations for ongoing improvements.

How engagement works

#StepTypical timing
01 AssessmentWe review your current systems, users, devices, and support needs to scope the engagement correctly. 1–2 days
02 AgreementScope, response times, escalation paths, and reporting frequency agreed in writing. 3–5 days
03 OnboardingAccess, documentation, monitoring agents, and ticketing are set up. Handover from any previous provider managed. 1–2 weeks
04 Ongoing supportDay-to-day support with monthly reviews. Scope adjustments handled by written change request. Monthly review

Technologies and tools

We work with the tools you already run where possible. Common technologies we support:

  • Microsoft 365
  • Google Workspace
  • Windows / macOS / Linux
  • AWS
  • Azure
  • Google Cloud
  • Active Directory
  • Fortinet / pfSense

Frequently asked questions

What does IT support from Endpoint Logic include?

Endpoint Logic IT support covers help desk, systems monitoring, troubleshooting, and infrastructure management. The exact scope is agreed in writing before support starts — we do not sell a fixed package and call it done.

Do you offer 24/7 IT support?

We offer business-hours support as standard (Mon–Fri, 8 am–6 pm EAT). Out-of-hours and weekend cover can be arranged for critical systems — contact us to discuss requirements.

Can you support us remotely?

Yes. Most issues are resolved remotely. On-site visits in Nairobi and Kiambu County are included where remote resolution is not possible. Coverage further afield can be agreed.

How long does onboarding take?

Typically one to two weeks from signed agreement to full live support, depending on the complexity of your environment and the number of users.

Who do you provide IT support for?

Endpoint Logic supports SMEs, enterprises, NGOs, startups, and public-sector organisations in Kenya. We work with teams of five users and organisations with hundreds of devices.