Writing on technology and outsourcing

Articles on IT, software development, project management, cloud, cybersecurity, and accounting for businesses in Kenya.

Project Management

Technical Project Manager: Monoliths vs Microservices Architecture

Basic definitions of microservices and monoliths, and what each means for how a project is planned and deployed.

Read →
IT Support

What IT Support Looks Like for a Small Business in Kenya

The difference between break-fix support and managed services, and which makes sense depending on your team size and risk tolerance.

Read →
Payments

M-Pesa Integration: What Businesses Need to Know Before They Start

A practical overview of the M-Pesa Daraja API, the different integration patterns, and what to consider when choosing an approach.

Read →
Finance & Accounting

When to Outsource Your Bookkeeping in Kenya

Signs that handling accounting in-house is costing more than it saves, and what to look for in an outsourced provider.

Read →
Cloud

A Practical Cloud Migration Checklist for Kenyan SMEs

The questions to answer and the decisions to make before moving your workloads to AWS, Azure, or Google Cloud.

Read →
BPO

Outsourced Customer Service: Setting It Up to Actually Work

The common mistakes businesses make when handing customer contact to an external team, and how to avoid them.

Read →